Booking Conditions
Payment:
Please make all cheques payable to “FREEREIN (Wales) LTD”. or for Bank Transfer please email us: trails [at] free-rein.co.uk
Initially bookings may be provisional - by telephone/email. No booking is confirmed until a non- returnable deposit of £50-00 per rider has been received. We shall invoice you for the balance which is due 42 days before start of trail. (All trail accommodation costs are payable directly to the farms/inns/hotels along your trail.) We reserve the right to cancel bookings with long overdue invoices. Quoted prices DO NOT include packed lunches. Where trails stay at inns or hotels evening meals are NOT included in the quoted charges.
Cancellation:
If you cancel your booking less than 42 days before the start date of your trail we are entitled to receive full payment, less refunds as follows: written notice received - 28 days or more before booking date - 50%, 14 days or more - 30%, less than 14 days - nil. Insurance covering cancellation is available and costs £10-00 per. person up to 7 days.
General conditions applicable to all bookings:
1. Charges quoted are based on prices and conditions at time of quoting. If these alter we reserve the right to offer the choice of paying extra or accepting a full refund.
2. If any holiday has to be cancelled for reasons outside our control we will refund all monies paid but will be under no further obligation.
3. We shall not be liable for any loss, damage or injury sustained by any person during the time of their booking. FreeRein Horse Hire is unsupervised and we cannot enforce the use of protective head wear. Riders on Guided or Instructed trails will wear protective head wear unless prior special representation is made. Riders whose heads are unprotected may prejudice any claim they may have against our insurers. Hats available, free of charge, from FreeRein, on arrival.
4. We reserve the right to alter routes and accommodation without notice should this become necessary due to circumstances beyond our control.
5. Horse riding and horse handling are potentially dangerous. Though horses and ponies offered to customers are tried and tested for behaviour and reliability, they are hired to the rider on the clear understanding that they are flesh and blood and that NO horse or pony is ever completely reliable.
ALL RIDERS UNDERSTAND THAT THEY ARE FREELY CHOOSING TO TAKE PART IN AN ACTIVITY KNOWING FULL WELL IT IS POTENTIALLY DANGEROUS
6. Riders agree, if requested, to be weighed before departure on trail.
7. No horse will be allowed to leave FreeRein in the care of a person who has been careless or untruthful in placing his/her signature on the Declaration of Horsemanship on the Booking Form. His/her trail will be cancelled and no refund will be due.
8. We reserve the right to cancel the trail of any rider who at any time appears to constitute a risk to her/himself, other riders or the horses. Any expenses incurred shall be the responsibility of that rider and no refund will be due for the cancelled part of the trail.
9. Vehicles and contents are left AT OWNERS SOLE RISK.
10. NO DOGS or pets are allowed – either on trails or at overnight accommodation.
11. We accept NO RESPONSIBILITY FOR RIDERS PERSONAL EFFECTS. Do not bring items of value. Luggage delivered out on trail may be left in unsecure places and may not be covered by insurance. The Holiday Insurance offered (see Cancellation above) does include baggage and personal effects in some circumstances but there are many exclusions.
12. Bookings are accepted on the basis that riders do not suffer from any illness, or disability, which could prejudice their safety in the hills & are able to lead their horses along tracks which may at times be steep & slippery.