We are committed to safeguarding the privacy of our website visitors and this policy sets out how we will treat your personal information. Where we process personal data we shall do so in accordance with the provisions of the Data Protection Act 1998.
What information do we collect?
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- information that you provide to us for the purpose of registering with us (including name, age, date of birth, address, contact number, email, payment or credit card information, username and password);
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
- any other information that you choose to send to us.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use a "persistent" cookie on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the persistent cookies to enable our website to recognise you (as distinct from other users) when you visit and keep track of your preferences in relation to your use of our website and provide basic functionality of the website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
(1) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website including responding to the advertisements of user goods and services;
(d) provide you with the Products purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) deal with enquiries and complaints made by or about you relating to the website;
(i) keep the website secure and prevent fraud (including credit checks);
(j) conduct market analysis and research to improve our services; and
(k) verify compliance with the terms and conditions governing the use of the website (monitoring private messages sent through our website private messaging service).
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us as governed by our Website Terms in force from time to time.
We will not, without your express consent, provide your personal data to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and carrying out checks with credit reference agencies to reduce credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Through the use of our Website you may process the personal data of other users in the provision of your own goods or services. Where this is the case you acknowledge that you are processing such personal data in the capacity of a separate data controller and you acknowledge that you are fully responsible for the lawful processing of such personal data.
(3) International data transfers
Information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website in applicable areas will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such international transfers of personal information.
(4) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot absolutely guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
(5) Policy amendments
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP £10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
(7) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) Data controller
The data controller responsible in respect of the information collected on this website is Freerein.
Terms & Conditions
Our website enables you book riding holidays, either guided or self-guided, for specified lengths of time in advertised locations as well as the option to purchase additional services from our website (the “Products”). You must be over the age of 18 years to use our website and purchase our Products.
(2) Licence to use website
Unless otherwise stated, we or our licensors, own the intellectual property rights in the website and material on the website, including all Products, including but not limited to copyright and associated moral rights, trade marks, get-up, and unregistered rights, goodwill, know-how, software, database rights, and all other intellectual property rights. Subject to the licence below, all these intellectual property rights are exclusively reserved. Where the Products feature the intellectual property of third parties which we do not own this is clearly stated.
Without prior consent from us you must not:
(a) reproduce material from this website (including republication on another website or other reproduction or communication of our Products without consent);
(b) sell, rent or sub-license material or Products from the website;
(c) communicate any material or Products from the website to the public;
(d) reproduce, duplicate, copy or otherwise exploit material or Products on our website for a commercial purpose;
(e) edit or otherwise modify any material or Products on the website;
(f) redistribute material or Products from this website except for content specifically and expressly made available for redistribution; or
(g) reproduce any intellectual property rights of third parties on our website without the consent of those parties.
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not infringe the rights in any digital Products that are sold through our website.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing, excluding Product reviews, without our express written consent.
(4) Requesting Bookings through our Website
We permit you to request Bookings of our Products through the website or alternatively by telephone. You agree that you will only purchase our Products in the capacity of a non-commercial consumer unless otherwise approved by us first in writing. Your breach of this term shall entitle us to terminate your registration and any pending Bookings. All Bookings placed through our website shall only be fulfilled upon arrival in our absolute discretion.
All Bookings are subject to availability and cancellation without notice where this is due to events beyond our reasonable control (‘Force Majeure’), including but not limited to sickness or poor health of our animals or the animals of our suppliers, unsuitable weather, industrial action, labour shortage, other failure of our suppliers, natural disaster, transport disruption or failure, legislative or governmental intervention, or any other cause beyond our reasonable control. Where Bookings are cancelled due to Force Majeure you will be entitled to claim a refund for all affected Bookings.
You accept that it is possible that some Products may be incorrectly priced at the time of the Booking despite our efforts to avoid this. Where an error results in Products being offered for a lower price than the actual cost we will not be under an obligation to fulfil the Booking but may do so in our discretion. We will inform you as soon as possible where this is the case to give you the option of confirming the Booking.
All prices shown are in Pounds Sterling (£GBP) and include VAT. All payments must be made by bank transfer, cheque or Bitcoin.
When you place a Booking through us you will receive an acknowledgment email however this does not constitute an acceptance of the Booking. Our acceptance will be deemed on sending a confirmation email or, where applicable, upon dispatch of the Products to your specified address and separate Bookings will be accepted on subsequent dispatch of those Products or confirmation emails. Where applicable, ownership of the Products will pass to you when you have received the Products.
The purchase of certain Products requires a deposit payment to confirm your Booking. Deposits are non-refundable under any circumstances and represent certain non-recoverable costs in connection with your preparing your Booking. The amount of the deposit is variable and dependent on the particulars of your Booking. The cost of the deposit will be specified prior to making your Booking.
Declarations and Acceptance of Risk
You confirm your understanding that certain Products involve an element of risk to be undertaken by the participants. All participants will be individually be required to sign declarations of acceptance of necessary risk involving animals and other applicable dangers. By purchasing our Products you accept that the failure of all participants to sign suitable waiver forms will invalidate your Booking and result in the loss of your non-refundable deposit.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
(6) User content
You grant to us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content, to the extent that you are the owner of such content, in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
Your content must not be illegal or unlawful, must not infringe any third party's legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
(7) Limited warranties
We do not warrant the completeness or accuracy of the information published on this website nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. The website is provided on an ‘as is’ basis and we reserve the right to suspend the website and our provision of the Products at any time without notice.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Where you partake in the Products you confirm that you are solely responsible for any actions or decisions made as a result of such use.
Where our website contains links to third party websites we make no representation in relation to the content contained on third party websites and you agree to use these websites at your own risk. We will not form part of any agreement or contract with any third party website you visit through our website.
(8) Limitations and exclusions of liability
We will not be liable to you in respect of any losses arising out of Force Majeure other than amounts paid to us in respect of your Bookings.
We will not be liable to you in respect of any emotional or mental distress in connection with partaking in our Products except to the extent that such damage is caused by our negligence.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
To the maximum extent permitted, we will not be liable to you in respect of any special, indirect or consequential loss or damage.
(14) Exclusion of third party rights
(15) Entire agreement
(16) Law and jurisdiction
(17) Our details
The full name of our company is Freerein Wales Ltd.
We are registered in England and Wales under Companies House registration number 6444900. Our registered address is Freerein Wales Ltd, Brooklands, Hay-on-Wye, Hereford, HR3 5AP.
If you have any concerns or complaints you can contact us by email at firstname.lastname@example.org.